Shipping policy

Last Updated: October 8, 2026

At Maxpower Planet, we aim to provide a clear and reliable shipping experience for our customers. This Shipping Policy explains our order processing times, shipping costs, delivery estimates, and related information.

Order Cut-off Time

Orders placed before 2:00 PM (EST) on business days will begin processing on the same business day. Orders placed after the cut-off time, on weekends, or on public holidays will be processed on the next business day.

The order cut-off time is used to determine when your order enters our processing schedule. It does not represent the delivery date of your order.

Order Processing Time

All orders are processed after payment confirmation. Order processing typically takes 1–3 business days.

Processing time includes order verification, product preparation, quality checks, and shipment arrangement.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Shipping Time

After your order has been processed and shipped, standard shipping typically takes approximately 5–10 business days for delivery.

Delivery times may vary depending on your location, carrier service, weather conditions, holidays, and other circumstances outside of our control.

Shipping Areas

Maxpower Planet currently ships to eligible addresses within the United States.

Shipping availability may vary depending on the destination and carrier service.

Shipping Costs

A flat shipping fee of $4.69 USD applies to all orders.

The shipping fee will be automatically added during checkout before you complete your purchase.

Customers will be able to review the complete order total, including the shipping fee, before submitting payment.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow up to 48 hours after shipment for tracking information to become available or update in the carrier system.

If you have not received tracking information after your order has been shipped, please contact our customer service team.

Delivery Delays

While we work to ensure timely delivery, delays may occur due to circumstances outside of our control, including carrier delays, severe weather, holidays, customs processing, or unexpected transportation issues.

If your order has not arrived within 15 business days after shipment confirmation, please contact us and we will assist you in checking the delivery status.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If you notice an incorrect shipping address after placing your order, please contact us within 2 hours of order confirmation.

Once an order has entered processing or has been shipped, we may not be able to modify the shipping information.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier first and then contact our customer service team within 7 days.

We will assist in reviewing available shipping information and helping resolve the issue.