Refund policy

Last Updated: October 8, 2026

At Maxpower Planet, customer satisfaction is important to us. This Return & Refund Policy explains the conditions, process, and timelines for returning products and requesting refunds.

Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be unused, in its original condition, and include the original packaging and accessories.

Return requests submitted after 30 days from the delivery date may not be accepted.

How to Request a Return

To start a return, please contact our customer service team within 30 days of receiving your order.

Please include your order number, a description of the issue, and any relevant photos if applicable.

Our customer service team will review your request and respond within 1–2 business days with return instructions.

Email: service@maxpowerplanet.shop

Return Conditions

Returned items must meet the following requirements:

The item must be unused and in original condition.
The item must include original packaging and included accessories.
The return request must be approved before sending the product back.

Items returned without prior approval may not be accepted.

Damaged or Defective Items

If your order arrives damaged or you receive a defective product, please contact us within 7 days after delivery.

Please provide your order number and clear photos showing the issue. We will review the information and respond within 1–2 business days.

If the item is confirmed to be damaged or defective, we will provide assistance with the return process.

Return Shipping Costs

For damaged, defective, or incorrect items caused by our error, Maxpower Planet will provide assistance with the return shipping process after review and approval.

For returns due to personal preference, incorrect size selection, or other non-quality reasons, the customer may be responsible for return shipping costs.

Refund Process

After we receive your returned item, our team will inspect the product within 2–5 business days.

Once the return is approved, refunds will be issued to the original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take an additional 3–5 business days for the refunded amount to appear in your account.

Non-Returnable Items

The following items may not be eligible for return:

Items that have been used or damaged after delivery.
Items returned without prior approval.
Items missing original packaging or included accessories.

Order Cancellation

If you need to cancel your order, please contact us within 2 hours after placing your order.

Once an order has entered the processing or shipping stage, cancellation may no longer be possible.

Contact Us

If you have questions about returns or refunds, please contact our customer support team: